Pura Vida SXM Frequently Asked Questions (FAQ)
Find answers to common questions about our tours and private charters. From booking and payments to inclusions, special events, and safety policies, this page provides everything you need to know before setting sail with us. Explore our FAQ to ensure a smooth and unforgettable experience with Pura Vida SXM!
1. How do I book a tour or private charter?
You can book directly through our website or contact us via phone or WhatsApp at +1 (721) 587-2757. A 20% deposit is required at the time of booking to secure your reservation.
2. What payment methods do you accept?
We accept major credit cards, debit cards, and cash. The remaining balance is due on the day of your trip before departure.
3. Where do tours and charters depart from?
We typically depart from Bobby’s Marina in Philipsburg or Simpson Bay, depending on your tour. Your confirmation email will include the exact departure location.
4. What is included in my tour or private charter?
Our tours and charters include:
• Full-Day Tours/Charters: Enjoy a barbecue lunch featuring a selection of three salads, along with light snacks.
• Half-Day Tours/Charters: A selection of snacks are provided.
All tours also include open bar service with Pura Vida’s signature selection of six handcrafted cocktails, three beer options, soft drinks, and water.
Snorkeling gear, paddleboards, and floating devices.
Music and fun onboard.
5. Can I customize my private charter?
Yes! We offer customizable itineraries for private charters. You can also upgrade the food and drink menu, add balloons, decorations, or include special items such as cakes, flowers, or chocolates for celebrations.
6. Can I book a charter for a special event?
Absolutely! We cater to a variety of special occasions, including birthdays, anniversaries, bachelor/bachelorette parties, engagement proposals, corporate events, and more. We also offer photo and video services to capture your unforgettable moments.
If you have a unique celebration in mind, let us know—we’d love to help make it special!
7. What is your cancellation policy?
Our cancellation policy is as follows:
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30+ days before departure: Full refund of deposit.
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10 to 29 days before departure: 50% refund of deposit.
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Less than 10 days before departure: Deposit is non-refundable, but you may reschedule for a later date based on availability.
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Within 24 hours of departure or no-show: The full booking price will be charged.
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If we must cancel due to weather conditions or technical issues, you will receive a full refund of your deposit or a full refund of the trip if it was already paid in full.
8. Is there a minimum number of people required for a charter or tour?
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Private charters have a minimum booking rate for up to 8 guests, with a per-person fee for additional guests.
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Group tours may require a minimum number of participants.
9. Is there an age limit for tours?
All ages are welcome! Children under 4 years old sail free. Children must be supervised at all times.
10. What should I bring on the tour?
• Sunscreen (reef-safe)
• Sunglasses and a hat
• Swimsuit and towel
• A camera or phone for photos
• Cash for tips or additional services
11. What if I have food allergies or dietary restrictions?
Please inform us of any allergies at least 72 hours before your trip, and we will do our best to accommodate your needs. Allergens may be present on the boat, so we encourage guests with severe allergies to bring any necessary medications.
12. Is alcohol included? Can I bring my own drinks?
All tours include an open bar with cocktails, beer, and rum punch. If you wish to bring your own special beverages, please let us know in advance.
13. Is there a photographer or videographer available for events?
Yes! We can arrange for a photographer or videographer to capture your special moments, such as proposals or birthday celebrations. Contact us for details.
14. Can the itinerary change due to weather or sea conditions?
Yes, for safety and the best possible experience, the captain may adjust the itinerary on the day of the trip based on ocean swells, wind conditions, or sudden weather changes. While the number of scheduled stops will remain the same, the exact beach destinations may be adjusted to ensure smooth sailing and optimal conditions. Your safety and enjoyment are our top priorities, and we appreciate your understanding.
15. What happens if the weather is bad?
Safety is our priority. In case of severe weather, we may reschedule your tour or offer a full refund if the trip is canceled.
16. Is gratuity included in the price?
Gratuity is not included but always appreciated! A 15-20% tip is standard for excellent service.